Effective Date: September 1, 2026
1. Introduction
AIR-PRO LTD (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website air-proltd.com or use our services. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.
2. Information We Collect
2.1 Personal Information
We may collect the following categories of personal information when you interact with us:
- Contact Information: Name, email address, phone number, company name, job title.
- Business Information: Company size, industry, IT infrastructure details provided during consultations.
- Technical Information: IP address, browser type, operating system, referring URLs, pages visited, and time spent on our website.
- Communication Records: Emails, support tickets, phone call records, and any other correspondence with our team.
2.2 How We Collect Information
- Directly from you when you fill out forms, contact us, or request services.
- Automatically through cookies and similar tracking technologies when you browse our website.
- From third-party analytics providers (e.g., Google Analytics) that collect aggregated usage data.
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our IT infrastructure, network, and cybersecurity services.
- Communication: To respond to inquiries, send service updates, and provide technical support.
- Marketing: To send newsletters, promotions, and industry insights (with your consent, where required).
- Analytics: To analyze website traffic patterns and improve user experience.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Security: To detect, prevent, and respond to fraud, unauthorized access, and security incidents.
4. Legal Basis for Processing
We process personal information based on:
- Consent: Your explicit consent for specific purposes (e.g., marketing communications).
- Contractual Necessity: Processing required to perform our contractual obligations to you.
- Legitimate Interests: Our legitimate business interests in improving services and securing our network.
- Legal Obligation: Compliance with applicable Canadian laws and regulations.
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share information with:
- Service Providers: Third-party vendors who assist us with hosting, analytics, email delivery, and customer support (bound by confidentiality agreements).
- Business Partners: Only with your explicit consent for joint service offerings.
- Legal Authorities: When required by law, court order, or government regulation.
- Business Transfers: In connection with a merger, acquisition, or sale of assets (subject to standard confidentiality).
6. Data Storage and Retention
All personal data is stored on Canadian-based servers located in Toronto and Montreal data centres. We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
- Client records: Retained for the duration of the business relationship plus 7 years (per CRA requirements).
- Marketing data: Retained until you withdraw consent or unsubscribe.
- Website analytics: Retained for 26 months (Google Analytics default).
7. Data Security
We implement industry-standard security measures including:
- 256-bit SSL/TLS encryption for all data in transit.
- Encryption at rest for stored personal data.
- Multi-factor authentication (MFA) for all administrative access.
- Regular penetration testing and vulnerability assessments.
- Role-based access controls and audit logging.
- Annual security awareness training for all employees.
8. Your Rights Under PIPEDA
As a Canadian resident, you have the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Withdrawal of Consent: Withdraw consent for processing (subject to legal/contractual restrictions).
- Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated.
9. Cookies and Tracking Technologies
Our website uses:
- Essential Cookies: Required for website functionality (session management, security).
- Analytics Cookies: Google Analytics for aggregated traffic analysis.
- Functional Cookies: Remember your preferences and settings.
You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
10. International Data Transfers
We process and store all data within Canada. We do not transfer personal information outside Canada. In the event that international transfers become necessary, we will ensure appropriate safeguards are in place (e.g., standard contractual clauses, adequacy decisions).
11. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email to active clients and posted on this page with a revised effective date. We encourage you to review this policy regularly.
13. Contact Us
For privacy-related inquiries or to exercise your data rights, contact our Privacy Officer:
Privacy Officer
AIR-PRO LTD
250 Yonge Street, Suite 2200
Toronto, ON M5B 2L7
Email: [email protected]
Phone: +1 (416) 555-0196
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or visit www.priv.gc.ca.